POLICIES

Rules, Terms and Conditions

Enrolment at Jets Gymnastics Pty Ltd, trading as Jets Gymnastics requires acceptance of the following Terms & Conditions

Membership Fee

All students will be charged a membership fee. This membership fee includes registration with Jets Gymnastics, Gymnastics Victoria, Gymnastics Australia and Personal Accident Insurance. This fee is not refundable.

Gymnastics Tuition

All students are charged gymnastics tuition (commonly known as a term fee). The tuition will be based on the number of weeks in the term/year. For those students enroling mid-term, your tuition will be calculated based on the number of remaining weeks. You are responsible for payment of your tuition whether or not you attend until the time you notify the office via email or in writing.

Make up Policy

Make up classes are only offered where available space exists in another class. Should you be unable to attend your regular scheduled class please contact the office to see if availability in a similar class exists. A maximum of 2 make up classes are available in any one term (if available). Those in squad classes are not permitted make up classes. No refunds are provided for classes missed.

Make ups are not provided for School Holiday Program enrolments.

Make up classes cannot be transferred to other programs of Jets Gymnastics.

Refunds – Regular Members

Jets Gymnastics does not offer refunds for classes missed. Members wishing to terminate their enrolment in a program prior to the end of the enrolment block must notify the office in writing. A credit will be provided to the members account from the time of acceptance of the written communication. Credits may only be used for direct family members on Jets Programs (not merchandise) and may be transferred to another Jets Centre.

Injured gymnasts in regular programs may suspend their enrolment and receive a credit to their account by notifying us in writing. Credit is not provided for classes missed prior to notifying Jets Gymnastics. Gymnasts wishing to maintain their place in the class must remain enrolled and pay gymnastics tuition.

Any credit provided is at the absolute discretion of Jets Gymnastics. Cash refunds are not provided for account credits.

Refunds are not provided for members on our Direct Debit system. Please see Direct Debit Terms & Conditions for further information.

Refunds – Squad Members

Jets Gymnastics does not offer refunds for classes missed. Squad members are required to provide 30 days written notice of their intention to discontinue in our program. A credit will be provided to the members account from the time of acceptance of the written communication. Credits may only be used for direct family members on Jets Programs (not merchandise) and may be transferred to another Jets Centre.

Injured gymnasts in the squad program will be expected to continue modified training. Those on 15 hours or more training per week may (in consultation with their coach) reduce training hours during injury periods but not to less than ½ regular training hours. In this case a credit for the reduction in hours will be applied (please note – hourly rates decrease as training hours increase thus a 50% reduction in training hours will not mean a 50% reduction in fees).

Any credit provided is at the absolute discretion of Jets Gymnastics. Cash refunds are not provided for account credits.

Refunds are not provided for members on our Direct Debit system. Please see Direct Debit Terms & Conditions for further information.

Refunds – School Holiday Program Enrolments

Jets Gymnastics does not offer refunds or credits for School Holiday Program enrolments except in the following circumstances:

  • Injury / Illness where a doctor’s certificate is provided and 24 hours written notice (minimum) has been provided. Requests for credit must be in writing.

A credit will be provided to the members account from the time of acceptance of the written communication. Credits may only be used for direct family members on Jets Programs (not merchandise) and may be transferred to another Jets Centre.

Changing & Upgrading Classes

Customers may request a class upgrade at any time during or at the end of a term. Once the student displays competency in all skills for their level, as per the gymnastics program, the coach will issue them with a ‘class transfer slip’. Upgrades and changes are dependent on class availability. Additional fees may be applicable when changing classes.

What to Wear

Jets Gymnastics has a unique levels system which encourages gymnasts to continue to progress through the sport. As part of this levels system gymnasts are required to wear a uniform to class at all times.

Girls should wear a leotard in the colour of their level which is tight fitting (please do not buy one size too big) and long leggings may be worn in winter. When commencing in the program a tight fitting t-shirt in your level colour and bike shorts are acceptable.

Boys should wear a t-shirt in your level colour tucked into a pair of tight fitting shorts.

No jewellery should be worn by gymnasts as this has the potential to cause injury to the gymnast and/or damage to the apparatus. Earrings should not be worn however, small studs are acceptable.

Hair should be tied back neatly and should not get into the gymnasts face or eyes. Coloured hair spray is not permitted.

For older gymnasts antiperspirant is a necessity.

Please do not allow your child to bring valuables into the premises. Jets Gymnastics accepts no responsibility for the safety of personal items.

Arrivals & Departures

Term Dates: The gymnastics program operates during the Victorian state school term only. No classes are held on public holidays.

Starting: Warm up is a critical part of a gymnastics program and is essential to ensuring all gymnasts are physically and mentally prepared for their gymnastic activity. Please ensure you arrive early to class and are dressed and ready well before starting time. When class is due to commence, a Jets staff member will call upon the students to come onto the floor area where a group warm up is performed. Children are then split into classes dependent on the mix of students which we have in the time slot. For safety reasons parents are not permitted onto the gymnastics floor and equipment area for our after-school and weekend classes.

Finishing: Gymnasts are dismissed inside the gym. Gymnasts are not permitted to wait outside or in the foyer for parents but should wait in the viewing area to ensure they are safe. Please come inside to pick up your child and please reinforce this behaviour by asking your child to wait inside for you.

Responsibility: Jets Gymnastics accepts no responsibility for children dropped off early or picked up late from class. Our instructors usually have other classes which they must take responsibility for and therefore cannot continue to supervise children if they are not collected. Children should be advised to contact the office or their coach if nobody arrives to pick them up.

Parking & Safety

Please drive slowly and carefully taking into consideration that our “students” may include very young children. Please park responsibly in and around Jets Gymnastics and avoid parking in private car parks.

Parents/guardians must actively supervise their children prior to and after all classes at all times and be over the age of 18. Children three and under must be actively supervised throughout all classes and activities.

Medical Attention

Parents are responsible for ensuring that all relevant medical details and contact information is kept up to date in our iClass database.

If urgent medical and/or other attention is required and neither parents nor emergency contact can be reached, I give consent for my child to be treated by a medical practitioner as arranged by Jets Gymnastics.

Jets Gymnastics will call an ambulance for all major injuries. All fees and charges associated with seeking medical attention on behalf of your child are the responsibility of the parent / guardian of the child concerned. Parents should consider having ambulance cover and private health insurance in case of a medical emergency involving your child.

Insurance

Included in the membership fee paid by each gymnast is a personal accident insurance policy.
Accident Insurance is provided by Jardine Lloyd Thompson and may cover injuries sustained whilst in the process of doing gymnastics at or with Jets Gymnastics. All claims must be notified to Jardine Lloyd Thompson within 30 days of the accident. Further information is available via the JLT website – http://www.jltsport.com.au/gymnastics/

Please note for cover of physiotherapy, chiropractic or other specialist care a referral must be made from a qualified medical practitioner prior to seeking help from the specialist.
Insurance reimbursement does not cover medicare and private health insurance

Member Conduct

Inappropriate behaviour, physical, verbal or otherwise towards any Employee, Contractor, Member or Guest, may result in cancellation of your membership and removal from the premises. Management reserves the right to refuse entry to any persons and membership at its absolute discretion

Waiver

The following conditions of sale/membership/tuition (‘Conditions of Sale’) will apply to and bind the purchaser of any Jets Gymnastics products or services described in the website, brochures, policies or other means which may be changed from time to time.

IMPORTANT NOTICE – PLEASE READ – EXCLUSION OF LIABILITY – WAIVER OF RIGHT TO SUE – YOUR ASSUMPTION OF RISK – THESE CONDITIONS AFFECT YOUR LEGAL RIGHTS!

1.0  Jets Gymnastics Pty Ltd (ACN 104 613 390) trading as Jets Gymnastics as the supplier of recreational services, and facilities to you (the customer) including, but not limited to gymnastics lessons, trampoline lessons, holiday programs, childrens birthday parties, use of trampolines and foam pits, and any other associated sporting activities or similar leisure time pursuits (recreational activities) in the Jets Gymnastics venue subject to the following conditions:

1.1. By purchasing services or the use of facilities at Jets Gymnastics, the customer agrees to be bound by these conditions.

1.2. Jets Gymnastics, its employees, directors and agents are not liable to the customer, member, student, your dependants or legal representatives for personal injury or death suffered by the customer because the recreational activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by Jets Gymnastics to the extent provided for by law.

1.3. The customer acknowledges that the recreational activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and the customer assumes and accepts all such risks and hereby waives the right to sue Jets Gymnastics for any personal injury or death in any way whatsoever caused by or relating to the customer’s participation in such activities.

1.4. RISK WARNING: Any activity involving height or motion, including gymnastics, tumbling, cheerleading, tumble trampoline, trampolines, foam pits, acrobatics, sprung floors, bars, balance beams, vaulting equipment, dance, martial arts, and physical activity in general, or any other equipment at Jets Gymnastics involves a significant risk of participants suffering personal injury including the possibility of serious injuries, permanent disability or death. All participants who engage in such recreational activities do so at their own risk.

1.5. WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012: Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:

  • are rendered with due care and skill; and
  • are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
  • might reasonably be expected to achieve any result you have made known to the supplier.
  • Under section 22 of the Australian Consumer Law & Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. By accepting our policies terms and conditions, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law & Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form (paragraphs 1.2, 1.3 and 1.4).

1.6. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law & Fair Trading Act 2012 and section 23(3)(b) of the Australian Consumer Law & Fair Trading Act 2012.

1.7. The customer agrees to pay the cost of and authorises Jets Gymnastics to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

1.8. Children under 3 years of age must be directly supervised by a responsible adult. Where you are responsible for such children you agree to be bound by these conditions on their behalf and you will directly supervise them at all times.

1.9. Participants must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues or wearing casts are not permitted on the gymnastics and trampolining equipment. If in doubt please seek medical advice.

1.10. While in any Jets Gymnastics venue you consent to images and video being taken for security or promotional purposes of yourself, your children or of children for whom you are responsible.

1.11. The customer and all participants must comply with all policies, handbooks, signs or other directions of Jets Gymnastics and it may suspend or cancel the customer’s and a participant’s access to recreational activities at any Jets Gymnastics venue in its absolute discretion including for non-compliance with these conditions, or for reckless or careless conduct.

1.12. If you purchase services or the use of facilities at Jets Gymnastics on behalf of another person, you and that other person both agree that you make that purchase as the authorised agent of that other person so that he/she will be bound by these conditions.

Billing Authorization

I represent and warrant that if I am purchasing something from this facility or from Merchants that:

  1. any credit or bank account information I supply is true and complete
  2. charges incurred by me will be honoured by my credit card company or financial institution, and
  3. I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties.

I hereby authorise (if online payment is made or autopay information is provided) this facility to charge my bank, or credit card account. I understand that a 30 day written notice is required to terminate billing and I am responsible for payment whether or not my student attends classes until I notify this facility in writing to drop my student from classes.

Should I dispute a charge through my financial institution this may constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

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DIRECT DEBIT – Terms and Conditions

Term of the Direct Debit

This Direct Debit contract is ongoing and will expire when written notice is provided by the customer.

Direct Debit Amount

Direct Debit fees are provided at a set rate based on an annual fee and operate regardless of the number of sessions provided in a billing period.

* Membership is not included in the direct debit fees – this amount is to be paid upfront prior to your child commencing their first class.

Processing of Direct Debits

Direct Debits are processed on the 15th of every month (or next business day) for 11 months (Jan – Nov)

Suspension and Cancellation of Payments

Jets Gymnastics does not allow suspension of payments.  Cancellation of Direct Debit requires a 30 day written notice. In all instances, cancellation must be in writing via mail or email. When we receive the notice of cancellation, we will respond via email confirming the last direct debit date. Customers should not consider their account closed until they have received written confirmation of the cancellation. During the 30 day notice period, the Direct Debit amount will continue to be deducted at the calculated rate. Should there be any arrears in payments, the Customer authorises Jets Gymnastics to debit the outstanding balance in order to bring the account up to date, including a $20.00 administration fee if applicable.

Administration fee

It is the Customer’s responsibility to ensure that funds are available in the nominated account. Should your payment be dishonoured, an additional $20.00 administration fee will be charged to your outstanding direct debit amount. These fees will be required to be paid in full upon your next visit or Jets Gymnastics will retrieve any outstanding funds on your next scheduled debit day. In the event of payments being dishonoured on two consecutive occasions, Jets Gymnastics reserves the right to terminate your membership.

Dispute

If you believe that there has been an error in debiting your account, please notify us immediately. If we conclude as a result of our investigations that your account has been incorrectly debited we will arrange for a reimbursement accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make all reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.